Privacy policy

Privacy Policy

At V-IOTIC, we are committed to protecting your privacy and handling your personal data with transparency, care, and integrity.

This Privacy Policy explains how we collect, use, and protect your information in accordance with UK GDPR and applicable data protection laws.

1. Information We Collect

When you interact with our website or place an order, we may collect the following personal data:

1 Name, email address, phone number, billing and shipping address

2 Order and transaction details

3 IP address, browser type, device information, cookies and usage data

2. How We Use Your Information

1 Process and fulfil orders

2 Provide customer support

3 Improve website and user experience

4 Prevent fraud and ensure security

5 Send marketing communications (with consent)

3. Legal Basis for Processing

1 Contractual necessity

2 Legitimate interests

3 Consent

4 Legal obligation

4. Sharing Your Information

We may share your data with trusted partners such as Shopify, payment providers, fulfilment partners, and analytics providers.

5. International Data Transfers

Where data is transferred outside the UK/EEA, we use safeguards such as Standard Contractual Clauses.

6. Data Retention

We retain data only as long as necessary for legal and operational purposes.

7. Your Rights

1 Access, correct, or delete your data

2 Restrict or object to processing

3 Withdraw consent

4 Request data portability

8. Cookies & Tracking

We use cookies to improve functionality and analyse traffic. Consent is requested where required.

9. Data Security

We use secure systems, encryption, and restricted access to protect your data.

10. Marketing Communications

You may opt in to receive marketing and unsubscribe at any time.

11. Third-Party Links

We are not responsible for the privacy practices of external sites.

12. Changes to This Policy

We may update this policy periodically.

13. Contact

For any questions, contact support@v-iotic.com