Shipping policy
Shipping Policy
At V-IOTIC, we aim to deliver your order quickly, reliably, and with complete transparency.
Processing Times
All orders are processed within 1–2 business days (Monday–Friday).
Orders placed after 2pm or on weekends and public holidays will be processed on the next working day.
During peak periods, processing times may be slightly extended — we’ll always aim to keep you informed.
Delivery Times
UK Standard Delivery: 2–4 business days.
Delivery times are estimates and may vary depending on location and courier performance.
Shipping Costs
Shipping costs are calculated at checkout based on your selected delivery option.
We may offer free shipping promotions from time to time — these will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Please allow up to 24 hours for tracking information to update.
Delays
While we work with trusted courier partners, delays can occasionally occur due to factors outside of our control:
1 High demand periods
2 Courier service disruptions
3 Weather conditions
4 Customs processing (for international orders)
We appreciate your patience and will always do our best to support you if any issues arise.
Incorrect Shipping Information
Please ensure that all shipping details are correct at checkout.
V-IOTIC cannot be held responsible for delays or lost parcels due to incorrect or incomplete address information.
Lost or Stolen Parcels
If your parcel is marked as delivered but you have not received it, please:
1 Check with neighbours or your local delivery office
2 Contact the courier using your tracking number
If you still need assistance, contact us at support@v-iotic.com and we’ll help investigate.
International Shipping
We may offer international shipping to selected countries.
Delivery times will vary depending on destination.
Customers are responsible for any customs duties, taxes, or import fees.
Need Help?
If you have any questions about your order or delivery, our team is here to help.
Contact us anytime at support@v-iotic.com.
We are committed to ensuring your V-IOTIC experience is smooth from checkout to delivery.